Oak Tree Hotel Jakarta
Oak Tree Hotel Jakarta adalah hotel di Kebayoran Baru, Jakarta Selatan. Punya rating 4.2 dari 3.554 ulasan pelanggan.
Tentang bisnis ini
Oak Tree Hotel Jakarta adalah hotel di Kebayoran Baru, Jakarta Selatan. Punya rating 4.2 dari 3.554 ulasan pelanggan.
Hubungi langsung via WhatsApp atau telepon untuk reservasi, info menu, atau pertanyaan lainnya.
Berdasarkan ulasan, pengunjung menilai pelayanan 4.2, harga 4.0, lokasi 4.2 dari skala 5, dan fasilitas yang tersedia meliputi wifi gratis, sarapan termasuk, kolam renang, spa.
Fasilitas & layanan tersedia
Atribut yang tersedia di bisnis ini berdasarkan info pemilik & ulasan pelanggan.
- 4,2 bintang
- 3.554 ulasan
- Tindakan untuk Oak Tree Hotel Jakarta
- Hanya bebas biaya pembatalan
- Check in / Check out
- Tamu
- Informasi untuk Oak Tree Hotel Jakarta
- Tempat-tempat terdekat
- Foto Oak Tree Hotel Jakarta
- Kopi Roti Lino
- 4,3 bintang 4 Ulasan
- Hotel serupa di sekitar
Layanan & harga
Berbagai layanan tersedia, harga sesuai paket
Ulasan pelanggan
3.554 ulasan total· menampilkan 100 ulasan terbaru
Saya sangat tidak merekomendasikan hotel ini. Sesaat setelah tiba, saya langsung merasa kecewa dengan beberapa hal berikut : AREA PARKIR SANGAT TERBATAS Kendaraan mobil harus parkir hingga ke badan jalan, sementara sepeda motor diparkir di trotoar, yang tentu mengganggu dan tidak nyaman. KETIDAKSESUAIAN TIPE KAMAR Saya memesan kamar tipe Deluxe, namun yang diberikan adalah kamar Twin dengan alasan kamar penuh. Selain itu, kondisi kamar juga tidak sesuai dengan foto yang ditampilkan. Padahal, saat pemesanan online saya sudah menuliskan catatan agar tidak diberikan kamar twin karena kami membawa bayi di bawah 1 tahun. Masalah pada FASILITAS WATER HEATER. Sekitar pukul 10.00 malam, water heater tidak berfungsi. Saat dicoba kembali, air yang keluar justru berwarna hitam seperti lumpur dan posisi istri saya sedang gosok gigi ( kebayangkan) Keesokan paginya, air mati Awalnya saya mengira hanya terjadi di kamar saya, namun ternyata tamu di kamar depan dan samping juga mengalami keluhan yang sama. Setelah saya membaca ulasan tamu lain, ternyata banyak review bintang 1 dan 2 dengan keluhan yang hampir serupa. Namun sangat disayangkan, tidak terlihat adanya evaluasi maupun perbaikan dari pihak manajemen hotel. MOHON agar pihak manajemen dapat lebih serius dalam melakukan EVALUASI dan peningkatan kualitas pelayanan demi kenyamanan tamu ke depannya.
3 bulan laluDear Mr. Whisnu Nugroho, Thank you for taking the time to share your experience during your stay. We sincerely apologize for the disappointing experience you had at our hotel. We deeply regret the inconveniences caused by the limited parking space, the mismatch between the booked room type and the room provided, and the condition of the room not meeting the description on the booking platform. This is especially regrettable given that you were traveling with an infant. Regarding the Deluxe room you booked, we have checked the voucher and confirmed that the room type was correct. As for the bed type, based on room availability at the time of arrival, it was assigned accordingly and had been communicated via online chat prior to your stay. We apologize if this did not fully meet your expectations. We also sincerely apologize for the serious issues with the water supply and water heater, including the discolored water and outage the following morning. This situation is unacceptable, and we understand how inconvenient and distressing it must have been. Your feedback has been shared with our hotel management and engineering team for immediate review and corrective action. We recognize the importance of continuous evaluation to ensure that our services and facilities remain safe and comfortable for all guests. We greatly appreciate your honesty and feedback, as it helps us improve the quality of our services. We sincerely hope to have the opportunity to welcome you again in the future and provide a much better experience. Best regards, A Gum Hotel Manager Lihat terjemahan (Indonesia)
Hotel ini sangat tidak rekomen. Resepsionis meminta uang deposit 100rb, tapi saya tidak diberi invoice deposit. Alhasil uang tidak bisa diminta. Dengan alasa saya tidak membayar deposit, padahal saya sudah bilang chek cctv tapi mereka hanya diam. Untuk balas Chat dan angkat telfon saja mereka tidak berani, tolong ya managemen Hotel Oak Tree, pelayanan resepsionis kalian sangat buruk. Apakah karyawan anda kurang gaji nya ? Sehingga mangambil hak orang lain ? Sangat disayangkan, ambilah saya uangnya. Saya gak ikhlas. Dan semoga mendapatkan balasan.
2 bulan laluDear Nathalia Christiani, Thank you for sharing your feedback. We sincerely apologize for the experience you encountered regarding the deposit and communication with our reception team. This is certainly not the standard of service we aim to provide, and we take your concerns very seriously. Please allow us to investigate this matter further so that we can resolve it promptly. We kindly ask you to contact our management directly, so we can clarify and rectify the situation regarding your deposit. We truly value your feedback as it helps us improve our service and prevent such issues in the future. We hope to have the opportunity to restore your trust in Hotel Oak Tree. Best regards, A. Gum Hotel Manager Lihat terjemahan (Indonesia)
Pesan type deluxe room+sarapan ditanggal 4&5 Januari Baru datang kaget karena area parkiran sempit. Sy bawa motor diarahkan oleh satpam disimpan di trotoar itu bukan tempat parkir loh. Sekelas hotel bintang 3 lahan parkir sempit 😥 Pelayanan resepsionis saat check in masih oke. Dapat kamar lantai 1 No103 cukup oke, dingin, bersih, kamar mandi bersih walau pintu pembatas agak macet², air panas kurang maksimal bagi saya. Walau akses Netflix, YouTube dll di Smart TV harus login pakai akun sendiri (gapapa lah, ga masalah masih oke² aja, mood sy masih bagus) Sarapan biasa aja. Varian sedikit jam 08.30 sudah pada habis, madu dan selai strawberry disemutin, buah hanya satu macam, omelet sudah habis. (Tdk masalah juga) Yang bikin kapok dan kecewa parahhhh ituuuu: Setelah sarapan balik lagi ke kamar dan istirahat. Asli setelah sarapan dibikin kapok dan kecewa bgt sama pelayanannya, DI JAM 10.52 TIBA² BAGIAN CLEANING MASUK KAMAR TANPA KONFIRMASI. Sya dan suami lagi istirahat (tidur). Jelas kaget dan syok bgt dong kami (benar-benar bangun tidur). Gila sii kok bisa masih ada tamu mereka masuk gitu aja. Jam check out 11.30 maksimal 12.00. Staff main masuk ke kamar gitu aja di jam 10.52 itu masih jauh dari jam check out loh. Antar staff ga komunikasi, koordinasi?? Handy talky bermasalah? Ada WhatsApp dll, chat by grup lahh atau apa gitu lah gitu. Lagian kalau mau bersih² pastiin dulu lah tamunya udh check out. Atau bersihin sesuai jam check out kan bisa di jam 12.00'n.
4 bulan laluDear Laily Fitria, Thank you for sharing your detailed experience. We truly apologize for the inconvenience, especially regarding the unauthorized entry by housekeeping before check-out time. This is not in line with our service standards, and we will immediately address the issue to ensure better staff coordination moving forward. Your feedback about the parking area, breakfast quality, and hot water has also been noted for improvement. We're glad to hear that you still found the room clean and the check-in process satisfactory. We hope to have the opportunity to serve you better in the future. Best regards, A Gum Hotel Manager Lihat terjemahan (Indonesia)
Petugas/sesepsionis tidak amanah Kaca mata saya tertinggal di kamar Saya sudah meng hubungi mereka Mereka menyarankan saya untuk pindah ke WA TPI setelah saya WA no,WA yg tertera di Google tidak sesuai Setelah saya menghubungi lagi lewat telpho Karna saya sudah suruh kurir datang Ternyata ,mereka bilang kalau kaca mata saya tidak di temukan Kedengaran sangat aneh,yg bisa kluar masuk kamar kan cuma staf Kok bisa kacamata tidak ditemukan Berarti di duga ada yg ngak beres dong Parah,padahal itu cuma kacamata Minus Gimana klo yg ketinggalan barang berharga Parah si
3 bulan laluDear Mr./Ms. A L, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and concern you have experienced regarding the glasses you believe were left behind. We fully understand that this situation is uncomfortable. After receiving your report, our team conducted a thorough check with our housekeeping department and related staff. As of now, the item has not been found in the room. However, please be assured that we are not disregarding this matter and are continuing to follow up seriously. Please be informed that access to guest rooms is strictly limited to authorized staff only. We are also conducting an internal review to ensure that all standard operating procedures have been properly followed. For further confirmation and communication, you may contact us via the hotel WhatsApp number at +62 857-1782-0581 or by phone at (021) 7278 0801. To assist us in conducting a more detailed re-check, we kindly ask you to resend information such as your room number, date of stay, and a description of the glasses. If you have any additional information that may help with the investigation, we would greatly appreciate it. Thank you for your patience and understanding while this process is ongoing. Sincerely, A Gum Hotel Manager Lihat terjemahan (Indonesia)
Peraturan kurang menyenangkan beda sama hotel hotel lain Contoh deposit 500k & di kembalikan 3-7 hari kerja karena bayar deposit via trf ( Beberapa kali cek in hotel di jakarta baru kali ini ketemu hotel kaya gini Gila pas gue baca baca ulasan teryata emang pelayanan nya kurang menyenangkan banget apalagi repsionis nya bedebah 😅 Coba gue tunggu deposit beneran masuk apa kaga soalnya bukan 100/200rb juga totalnya
3 bulan laluDear Taufik Rizky, Thank you for sharing your feedback. We sincerely apologize if our deposit policy and service did not meet your expectations. Regarding the deposit, please be informed that it serves as a security guarantee during your stay. For deposits made via bank transfer, the refund process may take some time depending on the banking system. This policy is applied equally to all guests. We also deeply regret the inconvenience you experienced related to our service. Your feedback is taken seriously, and we will evaluate our team to improve professionalism and overall service quality moving forward. If the deposit has not been received within the stated timeframe, please contact us directly so we can follow up immediately. Thank you for your feedback, as it helps us continue improving our service. Best regards, A Gum Hotel Manager Lihat terjemahan (Indonesia)
Breakfast masakannya dingin semua. Kalau rasa masalah personal sih. Tapi banyak yg fail untuk rasa standarnya. Sunny side up sering fail. Saya pinjem obeng katanya dianter ke kamar tapi sampai saya co belum dipinjami. Kalau ga boleh bilang ya, jangan asbun mengiyakan 😁 Sayang banget lokasinya bagus tapi fasilitas dan service kurang oke
4 bulan laluDear Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience you experienced, especially regarding the breakfast quality. We regret that the food was served cold and did not meet your expectations in terms of taste, including the sunny side up. Your comments have been shared with our kitchen team for immediate evaluation and improvement. We are also very sorry about your experience when requesting to borrow a screwdriver. This was a service lapse on our part, and we agree that clear communication is essential. We will address this with our team to ensure better follow-up and transparency going forward. We truly appreciate your feedback about our location, and we regret that our facilities and service did not fully match the potential of the area. Your review is valuable to us and helps us identify areas where we need to improve. Kind regards, A Gum Hotel Manager Lihat terjemahan (Indonesia)
Book untuk tanggal 17-18 Januari 2025. Check-in 17 Januari kurang lebih jam 17.00. Book 1 kamar deluxe 1 queen bed dengan view city, pas check-in diinfokan kalau room yg queen bed full dan udah disediakan bed yg twin sudah disatukan. Pas ke kamar mana view city nya ternyata temboknya ditempel wallpaper view city light wkwkwkwkwk komedi. Akhirnya komplain ke front office alibinya salah info terus dikasih room yg view city dan ternyata room dengan bed queen tersedia secepat kilat haha Kalau emang belum ready kenapa ngga menawarkan tamu untuk nunggu aja, lagi pula kami sudah sangat late check-in pukul 17.00 masa ngga dipersiapkan. Nextnya semoga ngga alibi ini itu ya, padahal kami kami book dan bayar dan seharusnya dapat apa yg udah kami bayar. Jangan sampai review dr tamu jadi menghilangkan kepercayaan para tamu untuk nginep di sini Untung suami saya ngga ngamuk di meja front office🙂↔️
4 bulan laluDear vezri sinaga, Thank you very much for your 5-star rating and for sharing your experience with us. We truly appreciate your support and are pleased to know you had a positive stay. We look forward to welcoming you back again in the future. Kind regards, AGum Hotel Manager Lihat terjemahan (Indonesia)
Saya sangat kecewa dengan pengalaman saya di hotel ini. Sebelum memutuskan untuk menginap, saya sudah menelepon terlebih dahulu pada pagi hari untuk memastikan ketersediaan kamar dan menanyakan secara jelas apakah ada biaya tambahan untuk early check-in. Pihak hotel mengatakan kamar sudah ready dan tidak ada biaya tambahan. Berdasarkan informasi tersebut, saya memutuskan untuk datang dan menginap. Namun setibanya di lokasi, saya justru diminta membayar Rp300.000 untuk early check-in. Ini jelas tidak konsisten dengan informasi yang sebelumnya diberikan melalui telepon. Rp300.000 bukan angka kecil, dan perubahan informasi seperti ini menunjukkan kurangnya profesionalisme serta transparansi. Tamu membuat keputusan berdasarkan informasi yang diberikan oleh pihak hotel. Ketika informasi tersebut berubah saat sudah di lokasi, tentu ini sangat merugikan dan tidak etis. Pengalaman ini sangat tidak menyenangkan dan mengecewakan. Lebih mengecewakan lagi, saat saya masuk ke kamar, kondisi kamar dalam keadaan bau. Ini tentu sangat tidak nyaman, apalagi untuk tamu yang hanya ingin beristirahat. Pengalaman ini benar-benar tidak menyenangkan dan jauh dari ekspektasi pelayanan yang seharusnya diberikan oleh sebuah hotel.
3 bulan laluDear Agi Valery, Thank you for taking the time to share your experience. We sincerely apologize for the disappointment and inconvenience you encountered during your stay. Regarding the early check-in matter, we deeply regret the inconsistency between the information provided over the phone and what was communicated upon your arrival. This should not have happened, and we truly understand how frustrating and unfair that must have felt. Please rest assured that we are reviewing this internally with our team to ensure clearer communication and better consistency moving forward. We also sincerely apologize for the room condition, especially the unpleasant odor you experienced upon entering. This is certainly not the standard we aim to deliver, and your feedback has been immediately forwarded to our housekeeping team for thorough evaluation and improvement. Your comments are very important to us, as they help us identify areas where we must improve. We truly regret that your experience did not reflect the level of service we strive to provide. We hope you will allow us the opportunity to regain your trust and provide you with a much better experience in the future. Best regards, Agum Hotel Manager Lihat terjemahan (Indonesia)
Mulai dari lift sudah bau lembab, di kamar pun bau lembab. Pesan type kamar yg deluxe city view. kondisi kamar kasurnya kotor, di sprei banyak spot kotoran, dan kamar seperti jarang di bersihkan. Air panasnya parah, ngga ada panasnya. Parkiran sempit paraah, untuk motor di suruh parkir di trotoar seberang hotel. Sangat tidak di rekomendasi ini hotel
4 bulan laluDear Mr. Bona, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the unpleasant experience you had during your stay with us. We regret to hear about the issues you encountered, including the damp smell, room cleanliness, hot water problem, and parking limitations. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping, engineering, and management teams for immediate review and corrective action. We truly appreciate your honesty, as feedback like yours helps us identify areas that require urgent improvement. We are sorry that your experience did not meet expectations and hope to have the opportunity to serve you better in the future. Best regards, A Gum Hotel Manager Lihat terjemahan (Indonesia)
pengalaman saya menginap disini kurang menyenangkan. kami berniat jaccuzi air hangat disini dengan anak saya. dimulai dari kami check in ke kamar yg tipe jacuzzi. proses check ini berjalan normal. namun setelah check in selesai, resepsionis baru mengabarkan kalau water heaternya tidak jalan dan sedang perbaikan. loh ko baru dikabari setelah kami proses check in? kalau gitu saya batal check in. kemudian saya tanya “sampai kapan?”. mereka menjawab “belum tau pak, sedang dalam perbaikan” akhirnya kami masuk kamar, dan berharap water heaternya jalan kembali. karena anak saya masih bayi dan dia tidak pernah mandi air dingin sejak lahir. dirumah saja kami pakai water heater. sampai kamar kami dibuat kecewa lagi. TV di tempat jacuzzi tidak tersambung dan tidak bisa digunakan. kemudian, pasta gigi hanya disediakan 1. lalu, kamar bau rokok. air saat dinyalakan keluar lumut. kemudian, saat saya minta handuk 1 lagi (karena handuk saya jatuh dan kotor). jawaban mereka “maaf pak, sop kami handuk hanya diganti 1x sehari” hingga keesokan paginya, water heater tidak nyala juga. kemudian kami bertanya ke resepsionis “ini sudah pagi, water heater belum jalan juga, apa kompensasi dari kalian?”. mereka menjawab “kompensasi dari kami adalah late check out sampai jam 1 siang”. saya gabutuh late check out, karena saya mau ada acara lagi. saya bilang “kemudian bagaimana, maaf aja anak saya belum pernah mandi air dingin sejak lahir”. jawaban mereka hanya “iya mohon maaf pak bu”. akhirnya anak saya masih bayi mandi air dingin☺️. habis itu, setelah saya siap2 mau check out. mereka baru menawarnkan “mau dimasakin air panas dengan kompor gas pak?”. kata saya, tidak perlu karena anak saya sudah keburu mandi dengan air dingin. cukup sekali saya menginap disini, semoga bisa diperbaiki lagi fasilitas dan pelayananya☺️
5 bulan laluDear Guest, Thank you for taking the time to share your detailed feedback. We deeply apologize for the unpleasant experience during your stay. Your concerns regarding the water heater, room condition, amenities, and service communication have been noted and forwarded to our management team for serious evaluation and improvement. We understand your frustration, especially regarding your child’s comfort and the delay in communication. Please know that this is not the standard we strive to maintain. We will use your input to ensure better service and facilities for our future guests. We sincerely hope to regain your trust in the future. Best regards, A Gum Hotel Manager Lihat terjemahan (Indonesia)
Info & jam buka
Lihat jam buka di sidebar kanan + alamat lengkap di section kontak.